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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service Flight#30 customs try to steal cash from american then dumps him across border in wa

View Poll Results: Has anything like this happened to anyone else at Vancouver airport customs?
Immediately file a complaint to the proper authorities in Canada	0	0%
Retain proper counsel as soon as possible!	0	0%
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Nov 16, 2015, 10:17 PM

amberxchange amberxchange is offline

Join Date: Nov 2015

Posts: 3

$9100 dollars is NOT more than $10,000

$9100 dollars is NOT more than $10,000. Also, why try to make me pay for a ticket back to Beijing when they took all my money to begin with? Why refuse to allow me to see embassy counsel? Why interrogate me for over 6-8 hours and ask the same retarded questions? Why cuff me and throw me in the back of a vehicle without money and leave me stranded on the other side of the border. Can you comment on this unjustifiable behaviour by customs???

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Customer Service Flight#30 customs try to steal cash from american then dumps him across border in wa

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