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Mar 6, 2016, 3:26 PM
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Compensation due ? LHR-AUH-BKK (delayed at AUH)
Non EU airline but departing from an EU airport (LHR) and through ticketed to final destination where we arrived 12 hours late.
Seems an obvious case for €600 compensation each but Etihad says no and offers only 20k miles. Etihad writes: Please allow me to explain that, your outbound journey consisted of 2 flights, EY18 from London to Abu Dhabi and EY404 from Abu Dhabi to Bangkok. To be considered for EC compensation, your delay had to be on your flight EY18; departing from an EU country. Although this was a “through” ticket, the connecting and delayed flight EY404 was not departing from an EU country, and therefore you are not entitled to compensation under the EC regulation. I think we are entitled. Any views ? |
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