[rohits9990]

I travelled by British Airways on 19th of February, 2016 (Travel Ref: 8EOADQ). Owing to one of my hand luggage not fitting into their box, I had to check that in as an extra luggage, and thus, had to pay for extra baggage. The amount I was asked to pay was 13,755 INR, which I paid through my credit card. After some days, I looked at my mini statement of card, and noticed that this amount has been deducted from my card twice (13,755 * 2). I immediately called BA who mentioned they have received this amount just once. Then I got in touch with my credit card vendor, who provided me with all details that BA was paid twice. On getting back to BA, they checked their records, and admitted the amount has been deducted twice, and immediately issued orders to refunds team to get this amount refunded to me (Case ID: 14990659). All of this happened by 4th of March, 2016. Since that day, I am waiting for the next message, but have not received any. On calling BA, they say that they are sorry it is taking so long, but they have not heard back from refunds team yet. I ask them to escalate this, or get me the contact number/e-mail of authority in refunds team, which they say they cannot provide, and that is a backend team, which cannot come on call. At this time, I am not sure whom I should approach to claim this refund. Any and all help in this regard would be greatly appreciated.