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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program 500-mile Upgrades

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Mar 29, 2016, 9:24 PM

WEW

Join Date: Mar 2016

Posts: 1

500-mile Upgrades

Checked your 500-mile upgrades lately? On March 23, AA arbitrarily decided to "adjust" your 500-mile upgrade account. They deducted 5 upgrades from my account and 10 upgrades from my wife's account. Both of us are Exec Plat. No explanation. Nothing in writing. Something about "reconciling the airport system with AA.com."
Both of our 500-mile upgrade account balances have been unchanged for the past 4 years or so We have received monthly emails showing our account balances.
This is the height of arrogance on the part of AA. In their way of thinking, no explanation is needed or will be given. I spent an hour on the phone with the Exec Plat desk and Customer Rep. Then sent an email to Customer Service (for which there is NO phone - a service industry with NO Customer Service phone??).
Check your account.

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Frequent Flyer Program 500-mile Upgrades

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