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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Ryanair - Worst UK Airline

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Aug 11, 2008, 3:10 PM

DK8

Join Date: Aug 2008

Posts: 11

Ryanair - Worst UK Airline

I live on airlines for my work - RyanAir is easily the worst airline operating out of the UK. They treat their customers with insolence and contempt routinely. Their check and boarding procedures are a mess. On the last two flights I was forced to fly with them in both cases I gave up my "free-seating" seat so that crying children could be re-united with their unhappy parents - ask anyone in the queue standing next to you what their opinion of RyanAir is and you'll get a diatribe - that the airline make it all but impossible to register your feelings with them by charging a fortune to phone them says it all - IMHO AVOID this airline at any cost. Can't wait until they go broke from people voting with their feet and using other carriers

I couldn't checkin online last week - and I'm UK based - their website is a mess

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Ryanair - Worst UK Airline

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