[capsandy]

Dear Turkish Airlines, Saturday the 13th of August I was supposed to get a connecting codeshare flight from Turkish Airlines/Singapore Airlines to Singapore. Unfortunately when I departed from Brussels this morning I didn't get a boarding pass for this flight. Upon arrival in Istanbul I was told to get this at the Transfer Desk. So I rushed over there, there was however I huge cue. When I finally got a staff member from Turkish Airlines I was rudely told they couldn't do anything for me and they sent me off to the Singapore Airlines desk. Here I was faced with another huge cue and they told me I should go back to the Turkish Airlines desk. Again with a huge cue. When I finally managed to speak to another staff member (equally rude) from Turkish I had already missed the flight. Now I do understand mistakes happen, I then was told however to get out of the transfer area and go to the ticket sales desk. For this to happen I had to go through passport control (which took about 2 hours) and search for my bag at lost & found (which took another hour).

Here I was probably given to most incredibly rude attitude I’ve ever experienced by another one of your staff members. She insisted it was my fault I missed the flight (which is not the case, in fact it’s your fault), After I said I wanted to speak to a supervisor the price I had to pay for a new flight to Singapore suddenly dropped from €295 to €195. Reluctantly I then paid the €195 for your mistake. It wasn't my fault I missed the flight yet I'm having to pay the price for it. Not only was I am stuck at Istanbul airport for 9 hours for the next flight to leave. I didn’t have any food, I was upset and terribly tired after this horrible experience. I was told by the rude staff member that if I wanted a hotel somewhere in the city I had to pay myself, or if I didn’t want that I could just sleep on the floor. I wonder if you couldn't at least offer me some food or a place to rest a bit. Or at least have staaf member that are less arrogant, less inconsiderate, less disrespectful and less abusive. I also don't understand how it is you won the award for best European airline by treating people this way.

To make matters worse, I’ve filed a complaint at your own website. The only thing I’ve gotten back in five days time is an acknowledgment that you received my complaint and “will get back to me shortly”…