[terrinicole]

It has been 79 days since United handlers lost/took my bag. It has been 71 days since they received my personal porperty request form by registered mail and 67 days since they put it into their computer system. (Yes, it took 4 days from the time it arrived at United in Chicago for them to put it into the database.)

When it was lost, I was forced (if I wanted to be reimbursed) to write down everything in that bag. It included things like personal items, bras and underwear - that included SIZE, BRAND and where it was purchased. I am sure that the person reading my crequest form will enjoy that so much.

My calls have been routed to Customer Service reps all over the world. I have made over 15 calls and only once spoken to an American in IL. I frustrated because the language skills of these Reps. were TERRIBLE. Half the time, I could not understand them. On three occassions, I was told that a Supervisor would be calling me back, I never received any call backs. Twice I was told that my luggage was found, it was incorrect and ONCE I was told that my luggage would be on my porch in the morning... needless to say, it was not there.

Really, I am at the point of wanting to know if I can sue United Airlines. I would like to know what my options are. I have wasted so much time and energy but United continues not to do their job. I feel like my claim is not important to them. I wonder why they have such poor customer service.