[hydra7000]

Here is approximately what happened:

August 10, 2008
3:00 pm
Flight from LGA to ORD-canceled after arrived at airport

9:00 pm
Rebooked flight-canceled after waiting 4.5 hours at the airport. I was told the cancellations were due to weather.


Spend the night in New York.
August 11, 2008
9:00 am
Rebooked flight-canceled while in route to the airport. I was told cancellation was due to “air traffic control canceling flights.”

8:30 am
Rebooked flight-missed because it took over an hour to check my bags using the self check-in kiosk.


Leave airport because there is nowhere to sit or stand in the terminal.

2:00 pm
Rebooked flight-canceled while in route to the airport.

7:00 pm
Standby flight to DCA-canceled

9:00 pm
Rebooked flight from LGA to DCA-delayed 2.5 hours.


Spend the night at DC Airport on the floor.
August 12, 2008
6:50 am
Connecting flight from DCA to ORD- on time

10:00 pm
Bags deliver to my home 5 hours after the scheduled delivery time.

It is unbelievable that this could happen. An American Airlines representative explained that my flights were canceled due to weather, which is understandable, but I do not believe all my flights over two days were canceled due to weather. I believe the airport was in gridlock because of the disorganization of your airline. The American Airlines check-in area was total chaos and there was no one from American Airlines to tell people what to do. Patrons were cutting in line, and there was no priority system in place help people first who had sooner flights.

I was told by one of your first class ticketing agents that the flight I missed on the morning of August 11 was my fault because I did not get to the airport early enough, when in actuality the flight I missed was not my original flight and only got placed on that flight after the original canceled that morning, and it took over an hour for someone to put a luggage tag on my bag after I checked-in using the self check-in kiosk. I was also charged every time I had to re-check my bags because of canceled flights.


I will never fly American Airlines again.