[RegulateAirlines]

I made reservations for my son to fly home for Thanksgiving on Thursday morning. After weeks, AA sends me an update saying they decided to cancel that flight and will bring him home 3 hours later than we had planned. Of course, that messes up our entire Thanksgiving day program.

I called them and talked to Sarah Pena of AA's Southern Reservation Office and she says basically tough luck. I explained to her the situation and suggested that they put him on another airline or fly him home on Wednesday afternoon/evening.

Although AA has flights available on Wed but not in the same fare category, they will not make the change. I explained how this will mess up all our Thanksgiving plans and Sarah says, "I dont care".

I think, it is about time there are laws to limit the Airline abuse. Why do we as customers have to $100 to $150 change fee and airlines can get away with a simple - sorry we cant do anything.

Also, one of the things Sarah said is that she has been an agent at AA for 23 years and she knows what should happen...take it or leave it.

Any advice what I can do? I am tired of being bullied by airlines.