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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Suggestion Baggage charges!!!!!!!!! Never again NWA.

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Oct 6, 2008, 4:35 PM

sdenni6728 sdenni6728 is offline

Join Date: Oct 2008

Posts: 1

Baggage charges!!!!!!!!! Never again NWA.

I checked in my baggage at NWA and was charged $20/bag or $40 for my flight. Fair? maybe. I booked a round trip ticket and was charged another $40 upon my boarding for my return. I had the same number of checked bags as my departure so why another $40!!!!!!!! I think it would be only fair to charge me once for my luggage for a round trip fight!!!!!! If I had more luggage on my return, then charge me the extra, not each way.

Though my flight choices out of Montana are limited, I will never fly NWA again and have passed on this experience to all my friends.

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Suggestion Baggage charges!!!!!!!!! Never again NWA.

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