[onisagi]

Southwests customer service methods is underhanded. They run their company like a machine that doesn't take commands from humans: no sympathy, doesn't know how to turn corners. If something is run in a way where no exceptions can be made, then it robs us of our preamble rights. There's tragic stories of every kind, and it seems to always fall under deaf ears. I have nothing against any of those that work under Southwest, even some of them are victims of this dictatorship called a Corporation. The employees themselves will feel sympathy for those that are inconvenienced or maybe even put in danger by southwest, but the "company" will continue on as if its just another day for profit. The worst sin of all, is they have no readily available method of complaint. Every self-respecting business should have one in order for them to make their business better, but of course southwest has a monopoly on the flights on this side of America, so such a box would only reduce their profits. It seems to me like the only person that can make any exceptions to Southwests draconian rules, is the CEO himself. Everyone else just works and follows the rules and gets paid. This is a fact that most of us understands at some level, and thus calling customer service to rant about a problem or to ask for some assistance is the same as talking to a wall. So please! at the very least dedicate a small sector of your empire to dealing with the REAL customer issues (an email, a comment box)... and PLEASE actually give them the ability to petition something to the CEO for change. For all the years i've flew SWA, I haven't seen much change, but much change is needed. I don't believe I'll be traveling SWA anymore, but hopefully someday it will change, and those of us that lost faith in SWA can return.