[nwamisery]

June 15th - On a flight from Tul to PVD NWA lost a gate checked bag. I filed a claim in Providence because the agents in Minneapolis refused to help. NWA never did find the bag however, on my return to Tulsa on June 22nd my bag was delivered to me by United Airlines.

My very next experience with NWA defies belief...

August 6th 2008 - My 2 children and I were involuntarily bumped off a NWA flight in Detroit. We were given a $300 travel voucher each.
August 6th 2008 - Received a voicemail at my hotel from NWA airport gate agent that my compensation vouchers were voided with no further explanation.
August 7th - Contacted NWA over phone to find out why my vouchers were voided and my bags were not checked to final destination. Advised to talk to supervisor at airport.
August 7th - Immediately spoke to a supervisor in person at the airport. She agreed that the vouchers should never have been voided and issued new ones.
October 16th - Attempted to use the hard copy vouchers (online)given to me by the NWA supervisor in Detroit to go home for Thanksgiving. Vouchers were not accepted online. Called reservations and was transferred to internet help desk. Was informed that these vouchers in my possession didn't exist and could not be honored and that I needed to contact customer care via e-mail since it is impossible to reach someone in person.

I look forward to hearing how NWA will fix this ridiculous mix-up.