[nwamisery]

June 15th - On a flight from TUL to PVD NWA lost a gate checked bag. I filed a claim in Providence because the agents in Minneapolis refused to help. NWA never did find the bag however, on my return to Tulsa on June 22nd my bag was delivered to me by United Airlines.

My very next experience with NWA defies belief...

August 6th 2008 - My 2 children and I were bumped off a NWA flight in Detroit. We were given a $300 travel voucher each.
August 6th 2008 - We were booked onto a flight the following day. When we arrived at our hotel I received a voicemail from the NWA airport gate agent that my vouchers were voided with no further explanation.
August 7th - When I arrived at the airport the following day. The check-in desk attendent informaed me that yes, the vouchers were voided but no, they couldn't tell me why. I went through security and called NWA to find out why my vouchers were voided and my bags were not checked to final destination. I was told that there was no reason for my compensation to be voided and I was advised to talk to a supervisor at the airport.
August 7th - I immediately spoke to a supervisor in person at the airport. She agreed that the vouchers should never have been voided and issued new ones.
October 16th - I attempted to use the hard copy vouchers (online) given to me by the NWA supervisor in Detroit to go home for Thanksgiving. The vouchers were not accepted online. I called reservations and was transferred to the internet help desk. I was informed that these vouchers in my possession didn't exist and I needed to contact customer care via e-mail since it is impossible to reach someone in person.

Is this another NWA cost cutting policy? To issue compensation and then silently revoke it without notification?