[malikdubai]

Read the mail that I had sent to Delta and then followed by a reply from Delta.

Mail from me to Delta:
24 hours before my departure I had managed to choose my seats and get an
online boarding pass. However, since I did not have access to a printer
I was planning on printing my boarding pass at the airport kiosk. This
is where bizarre things start to happen. When I tried to print my
boarding pass, I started to get error messages. Then I had asked for
help from one of the agents and she was unable to help and referred me
to an agent who can help me check-in. Her name was Ms. Woodward (or Wood
something). She asked me if I had already checked
in 2 baggages to Dubai (my destination). I said ;No! But I am
planning on checking two baggages;. She looked confused for a
moment and then checked me in my luggage all the way to Dubai.
Then I completed my security screen and sat on my Seat 17 J an exit
seat. Until another man approaches and tells me that it was his seat. I
showed him my boarding pass and confirmed that it was my seat until I
was shocked to see that he had the same seat # as mine and more shocked
to see that he has been carrying my boarding pass all this time until he
entered the aircraft, Yes! A boarding pass with my name on it! He
apparently has the same last name but a completely different first name.
I had asked him to immediately contact the crew member.

My questions to Delta:
1) How was it possible that Delta issued him my Boarding pass? With his baggage tagged with my name?
2) How did he manage to pass the security using my boarding pass with my
name on it?
3) How did he manage to get into the flight if I have already scanned my
boarding pass and entered my flight and sat on my seat?

All these are security questions I am posing Delta. He could have been
anyone (A good person or someone with other agendas). With tightened
security, how is it possible to let something like this happen? My
concern is, he could have very well used my name to do some damage and I
could have been in lot of trouble. Is that even on Delta’s mind?


I need some immediate attention on this mail and I want an answer from
someone superior and not an apologetically message.

Concerned citizen,


Reply from Delta to me:
Dear Mr. XYZ:

Thank you for your correspondence. While we certainly appreciate your
wish to contact our upper level management teams, our Customer Care team
has been designated to reply on their behalf.

Our goal is to make your travel experience as smooth and enjoyable as
possible, and we regret you didn?t receive the high level of service we
strive to provide. Our airport representatives are expected to verify
all passengers? identification making sure the boarding pass is issued
properly. We share your concerns regarding the situation you described
and your comments have been forwarded to our station manager in order to
prevent this from happening again in the future.

Delta prides itself on being one of the safest airlines in the world,
and we regret any anxiety you may have experienced when traveling with
us. We continually monitor the reliability and safety of our
procedures. Our daily operations encompass a vast team of aviation
professionals, of which the customer sees only a small part. Safety
will always be the overriding consideration in the operation of our
flights.

As a goodwill gesture, we have credited your SkyMiles account with 2,000
bonus miles. They may be applied toward the travel award of your
choice, and the adjustment will be noted on a future statement. You may
also view your account balance online at delta.com.

Again, thank you for writing. We value your business and hope you will
continue to make Delta your airline of choice. Should you need to
contact us in the future, or find information about our service or
operations, please visit us at delta.com.

Sincerely,

Oscar Narvaez
Manager
Customer Care


In the End: Bribed by 2000 point
Do you think by giving me 2000 mile points will make my next trip safer with no anxiety? And some how I was not able to talk to someone superior. I wonder why???