[HelpingAAImprove]

On 3/18/08, we purchased and recieved a printed confirmation for two seats, 12a & b, during July 2008, AA rescheduled the flight by 50 minutes. We recieved a notice of the reschedule from AA, but no mention of any reserved seat change. On 10/20/08, I viewed the reservation at AA online and noticed no seat reservation. I contacted AA customer service and was told that the remaining 24 seats would only be assigned at the airport, I requested a supervisor and after waiting 30 minutes was again told that nothing could be done. My request for 2 seats together for my wife and I was refused, even though the online seat map showed availbility. Any other AA customers experiencing this? This is not the professional service that we have enjoyed in the past from AA.