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Recently Spirit Airlines began offering flights to Colombia at low rates. Being that I was in need of a vacation, I chose to try flying Spirit Airlines to Colombia since the ticket was slightly cheaper!!! BIG MISTAKE!!! I advise everyone NEVER EVER to fly Spirit Airlines to Colombia or anywhere else! They are Absolutely the worst company imaginable. From there HORRIBLE customer service, to there old planes, to there notorious reputation of losing peoples bags!!! If you don't believe me, try goggling Spirit Airlines and you will see nothing but horror stories about people who have gotten screwed by Spirit Airlines like myself!
Now Spirit Airlines is planning on increasing there service to Latin American Countries. DON'T GET FOOLED!! They may have slightly lower prices but chances are you will end up paying for it somehow. Be it for the extra fees they don't tell you about or they high probability they will lose your bags!
Here's my own personal experience:
From the moment I checked in at the airport I could tell flying Spirit was a bad idea.
1. Instead of the boarding passes we are accustomed, I was handed PAPER RECIEPTS as a boarding pass. (How cheap is that!)
2. When I went to check my Bags, they informed me that they charge an additional $25 for checking in a bag. Let's not even discuss how much they would charge for a second bag!!!
3. I then checked my itinerary and noticed that they had added an extra stop to my travel plans without even notifying us. As I hate doing stops, I tried complaining but was just brushed aside saying that it would not affect our arrival time.
4. When I stepped on the plane, it looked like an old plane that shouldn't even be flying anymore!! The plane ride felt like it too because we had turbulence the whole flight.
5. During our (EXTRA) stop we had not been aware of when I bought the tickets, the plane developed some mechanical malfunctions causing an hour and a half delay. This delay caused us to miss our connecting flight in Fort Lauderdale to Colombia.
6. As Spirit only fly's two times a day to Colombia, they originally were going to make us wait till the following day to fly again. But since there were so many ANGRY people in the lobby, they finally decided to drive us down to Miami so we could fly with Avianca to Colombia. (Avianca was GREAT!!!)
7. But during this episode in Fort Lauderdale, we were PROMISED that our bags would be coming with us. Turns out it was a LIE!!!
8. THEY LOST OUR ****ING BAGS!!!! The worst thing that an airline can do to you while away on vacation. To this day I don't have a clue where my bags are, and neither do they! Seems like they do this more then A lot!!!
9. All the while I was in Colombia I tried contacting Spirit airlines to get information on my bags. For 12 days nobody picked up the phone, returned any of the hundreds of voicemails I left or returned an e-mail. On the thirteenth day someone finally picked up but was absolutely helpless. She said that she didn't know anything and couldn't help because she was leaving on vacation soon. She then told me to call back tomorrow and speak with Jose because he speaks Spanish and would be able help me more! (Mind you that this conversation was in English and I speak perfect English.)
10. I called back the following day, got thru to Ernesto and Mother****er hung up on Me!!! I never got thru to them again! As I was nowhere near an airport where there was a Spirit, I could not go see them in person.
11. I finally got to speak one on one with a Spirit Representative when it was finally time to fly back home. Unfortunately I had bought roundtrip tickets with them. But instead of finally getting answers all I got was more frustration. There customer service continued to be HORRIBLE! After waiting half an hour to speak with a supervisor I finally got frustrated and had to track her down myself. It seems she was to busy talking about lunch with her co-workers to actually work. When I started telling her about my problem, she said "What do you want me to do about it?!" I finally flipped the **** out on the bitch and she called security on me.
12. Funny thing is that the Sheriff she called over to arrest me was the only person who actually helped me with my problem. He told me what to do and who to contact to resolve my lost bag issues. He also shared with me that this type of thing happens everyday with Spirit Airlines as they cause more customer problems then all other airlines combined!
13. To top things off, my experience with Spirit did not end there. While obviously frustrated on the plane ride home, the flight attendant asked me why I was so glum. I told him about my situation and he in turn handed me a water and said it would make me feel better. He then tried to charge me $3 for the water!!! I handed it back and told him I didn't want his water or anything to do with Spirit Airlines ever again. He told me to fly United next time.
But he didn't have to tell me because I plan to! NEVER EVER AGAIN WILL I FLY SPIRIT AGAIN!!!


UPDATE: It is now 5 months since I they lost my bags and I have yet to recieve any money!!!