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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations Best Price Guarantee an exercise in fraud

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Nov 18, 2008, 10:17 PM

dlysb70

Join Date: Nov 2008

Posts: 5

Best Price Guarantee an exercise in fraud

I booked a flight on Delta.com for $152.00. I found it for $111.99 on Travelocity.com. I submitted for their guarantee and received an email back saying there was some difference.

Let me guess...in that forest of arcane rates, there was a difference in the letter code for the rate rules that no human can decipher.

All I know is that on Travelocity.com I found a fare in coach for less than the same coach seat on Delta.com. But my claim was denied.

I'm lodging a complaint with the state and federal authorities for fraud. It's completely false advertising. Delta may make a legalistic case, but a reasonable person would find the tickets to be the same.

We should sue Delta in a class action suit.

What genius thought up this great way to **** off their customers when the airlines are struggling to make any profit?!

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Reservations Best Price Guarantee an exercise in fraud

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