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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Aa.com Unsafe, You May Loose Money

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Nov 23, 2008, 7:31 AM

oscarg

Join Date: Nov 2008

Posts: 9

Aa.com Unsafe, You May Loose Money

aa.com does not warn when cancelling non refundable ticketed reservations on aa.com.

When you cancel they do not warn you you are about to loose money if you continue with cancellation.

They do not send email notices of cancellations, they do not let you know via email they kept your money, they do not let you know how much money they have kept and how long you have to re-use it, they do not tell you the amount of fines it will cost you to re-use your money in their hands.

THEY LET YOU CANCEL NON REFUNDABLE TICKETS AND KEEP YOUR MONEY AFTER CANCELLATIONS WITHOUT TELLING YOU THEY HAVE IT, NO REMINDERS, JUST QUIETY THEY TAKE YOUR MONEY

I suggest not to use aa.com until they fix this prolem

Oscar

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Frequent Flyer Program Aa.com Unsafe, You May Loose Money

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