[poppy46]

This is a story of my son trying to come home for Thanksgiving



He is a college student in Michigan and was coming home for the Thanksgiving holiday. He had a flight from Grand Rapids, Mi to Minneapolis on 11/25 arriving at about 8:30PM. He then had a connecting flight to Eau Claire, WI to end the day. He paid for this ticket himself and made the reservations way back in July to be sure of a seat.

He became violently ill while on the first flight and as a result, missed the second leg as he could not fly. The next morning he felt better and was driven to Eau Claire. When checking on the return flights he was told that as a result of missing the second leg his reservation was cancelled!! But the ever gracious Northwest said he could reconfirm for $150! I do not see why they would care if he was on the plane – he paid for the ticket in advance and was physically unable to make the flight.

Supervisor Wayne Taylor graciously gave me the “just following the rules” speech when I know he could have made and exception for a sick and poor college kid! His Thanksgiving spirit was in full bloom. This could have been a moment to give some good publicity to an airline that routinely has issues with customer satisfaction. Instead, they continue the policy of alienating the flying public.