[traveler.ron]

I saw my missing suitcase when I passed through customs in JFK on Monday, December 8. But it was not delivered to me in Indianapolis, my final destination. I was first told it would be delivered the next day. The next day I was told it was mistakenly sent to Halifax. OK, mistakes can be made.
During every call I was told that messages were sent to Halifax to determine whether or not my bag was there. No response. Calls were made, but no answer. One agent said they hung up on her when she tried to call them. I was promised that Halifax would call me. I knew they would not and they didn't.
Three days later I finally asked who I could speak to that could get someone in Halifax to answer the phone. I was told that there was no one in the company that could guarantee that. "Are you telling me that the CEO of Delta Airlines could not get someone in Halifax to answer his call?" I was told that this was true. Furthermore, that the governor of New York had a similar incident with some airport and no one could force the Delta people at that airport to answer the phone. Furthermore, I was told that I would likely have to file a claim for a lost bag even though it might well be in Halifax, just because no one can force them to answer the phone or respond to messages. I was told that this happens with some frequency. Furthermore, my only recourse would be to write corporate headquarters, where the website says I could expect a response in 60 days. This whole scenario seems outrageous.