[curns6161@mypacks.net]

Attn: Lee Macenczak

As briefly as possible here are the details

On October 19th we were ticketed on flight 139 from Athens to Jacksonville FL., connecting in Atlanta with flight 1881. However,after that booking was made, we decided that if we took 1881, by the time we collected our luggage and car and drove home we would not get there until midnight -- and that would be too much in one day for people our age. So, we made a reservation for the next day on Delta 1244.

I explained the reservation situation in detail to the ticket agent in Atlanta (Zel Burtchett) who aggressively rejected it and required us to either take flight 1881 or pay a $200 per person penalty. So, we
took the flight.

The result was that we were not only GREATLY inconvenienced, but we had to pay a no-show hotel room charge of $99 plus a $75 per person penalty for not using the ticket on flight 1244.

Ms Burtchett's attitude was offensive, and I can not believe it was consistent with Delta policy since, had we not showed up for flight 1881, we would certainly not have had to pay the $200 pp penalty she told us.

I assure you that if this matter is not rectified to our satisfaction we will never fly Delta again if there is any other alternative -- and there are always alternatives

Edward M. Banister