[BlakeRiot]

I would like to file a formal complaint for harassment and intimidation against your flight attendant Robert "Bob" Ross who was the purser on my flight.

Mr. Ross accosted one passenger and told him that we were unable to leave for the runway due to the fact that he was standing in the aisle. Keep in mind that no announcement had been made to this fact. So, after the gentleman returned to his seat and Mr. Ross returned to the cockpit the plane had still not left the gate for the runway. When Mr. Ross returned to our seating area, I asked him, "since this guy is sitting down, will we be leaving soon and when will that be?" It was at this point that your flight attendant, Robert "Bob" Ross, begin yelling at me and told me that he would take me off the flight. I asked him, "what have I done except inquire as to when the flight would be taking off?" He once again yelled at me and said that he would take me off the flight. Instead of arguing with this out of control man, I told him, "do what you need to do." I felt that any further conversation with him would get me nowhere and I wasn't about to beg to stay on the flight while he was so unbelievably rude. He then stomped down the aisle (much like my eight year old child) towards the front of the plane and returned with who he said was the captain. The Captain, I use that term lightly, begin to yell at me as well saying that I better not cause any more problems. Once again, I felt no need to argue, but I haven't caused any problems to date. The Captain then headed to the front of the plane and I figured that was the end of it. Then, your flight attendant, Mr. Ross, sat down in his flight chair – which was right across from my chair and told me, “I don’t want to hear another word out of you for this flight, keep it up and I will turn this plane around.” First of all, I had not done anything to attract this awful human being’s attention, second of all – I never said a word to him as he sat down, not one word, which gave him absolutely no reason to speak to me like that.

I have the names and phone numbers of every passenger that heard this conversation and they have all agreed that both the Captain and your flight attendant, Mr. Ross, were out of control and out of line. I have contacted these people and they are more than happy to provide written or verbal accounts of this situation. As a battered woman with Diabetes I don’t appreciate being accosted and lynched by two men on a flight that I have done nothing wrong as well as paid an enormous amount of money for. Due to this poor treatment I was stressed and my insulin level dropped immediately, I then had to spend almost 30 minutes in the airplane bathroom attempting to inject myself with insulin as to not have an attack on the plane.

When I tried to board my return flight my boarding pass was refused until a supervisor spoke with me. The supervisor and I spoke and he agreed with my take on the situation and was a little appalled by the behavior of your staff.

Mr. Robert “Bob” Ross was nothing but a bully on this flight. I watched him treat everyone in first class with dignity and respect and ignore everyone in coach that had needs or concerns. I am appalled at his behavior and that this is acceptable in a professional environment. Honestly, as someone who has flown American for years and trusted this airline, I will never do it again and will insist that my company, my friends and my family adhere to this boycott.