[einana]

Hi every body,
I am new here and I am looking for anything would help me to sew Etihad airline.

My problem started when I am coming from Abu Dhabi to Khartoum as non-stop flight and I had excess load. one of the travelers offered to help me with it. and then the counter employee refused. the other traveler asked me what do you have in the bag I answered i have clothes and some creams thats all. and talked to the counter employee and he told the I accept the whole resonsibilty for this bag. but the employee refused again. the employee asked me to move from the que and he continued his work and the traveler was the next one and he took the bag, the employee said nothing and i was delayed for almost 45 mints to get back into the que and i payed for the left excess load as well. I told the employee what ever is going to happen to me or to my laguage it will be your responsibilty becuase almost i was the last one who checked in.
when i reached my destination I found that the laguage hasn't arrived yet,only the one which has been taken with that traveler and almost 40 peices of laguage for other people.. and that all because he delayed me and then it's the airline mistake. they said there was excess load so they left the 40 bags there in Abu Dhabi without notifing anybody about that and I had medicines in my laguage and I had my laptop charger and mobile charger as we well as my clothes..

so I think I have to compiants:
1- the atitude of the employee and the time he delayed me.
2- as consequnce my laguage has been delayed and has been counted as excess load with the other 40 peices and withour notifing the passengers.

what do you suggest for me?