[countrynewsman]

Now it's my turn. I have read complaints and today am experiencing a problem. Actually, it's my son and granddaughter who were visiting over the holiday and are trying to get back to Ontario from Killeen, Texas. The Continental flight is delayed due to a mechanical problem which has resulted in a missed connection to the Continental flight in Houston. Continental in Killeen says no seats available on a later flight...no seats available the following day. Ah, but their are two first class seats available this evening! Great! We'll take the two first class seats! Nope. Can't sell those seats. We can't even buy them? Nope. We were told we would have to phone reservations ourselves and then were offered a complaint form. After waiting on the phone for quite a while, the Continental reservations agent handled everything for us. She was very helpful and we paid the additional fare. However, when I mentioned Rule 240, the agent in Killeen had no clue what we were talking about...rolled her eyes at the agent next to her. What an idiot!