[gpasanen]

Delta cancelled our flight due to maint. Sat in the airport for 8& hours waiting on another plane to a different location. Could not get another flight to our original destination. Became concerned about our 1 checked bag. Spoke to two different Delta reps about our checked suitcase being rerouted to the new location. Both were confident and adament that there system will automatically reroute our bag! When we got to our new location our suitcase was missing. Guess where it went? To our original location. Had to take a shuttle to hunt for our suitcase.

System seems broke. Don't expect any improvements now that Northwest airlines is gone and Delta controls even more of the market.

Also, Delta made no announcements, or any effort to inform us that our connecting flight was cancelled. We were all surprised as we looked for our gate!

Bad overall experience with Delta.