[cl1982]

Wow!!!
Well, I do not even know where to begin with this airline!
My family and I booked a Christmas cruise vacation and had to fly from Southern California to New Orleans.
We booked our flight three months in advance, arrived at the airport two and a half hours early for the flight, checked in and were told that the flight was on time and everything should be smooth sailing from there on...

The boarding time for our flight came and went, 15 minutes later, the gate agents announced that our flight would be delayed twenty minutes. No big deal we thought, as we had 45 minutes to make our connection.

After 45 minutes had passed, they announced that the flight would be delayed another hour! Now, there would be no way for us to make our connection in Houston.
We were rebooked on a new connecting flight and were reassured that we would make this flight with time to spare. When we asked why the flight was delayed, because the plane had landed 2 hours earlier, we were told that the pilot saw frost on the wings and was uncomfortable taking off until the frost had melted.
We asked what measures were being taken to melt the frost, and the agents told us that there is no equpiment to melt frost, they have to wait for the sun to melt it!!!!!
During this time we saw many other planes in our terminal pull on to the runway, actually facing the sun, and they took off within 15 minutes of that time! But no, our pilot kept our plane in the shade for three and a half hours after the flight was supposed to leave!!!!!!!
Finally, we made it to Houston, we had 6 minutes to make the connecting flight and when we asked if the gate agent could call the connecting gate and let them know we were on our way, he said " I could call, but it would not make any difference...you should just run fast!"
We got to the gate two minutes after the flight had left...
Customer service rebooked us again...this is now making this our 4th connecting flight...meanwhile we had called our cruise company several times, asking when the absolute latest we could be on the ship, we were told that we had two hours to make it on the ship or the crusie would leave without us!
We made this connecting flight, had to pay double to get a car to take us SUPER FAST...but we made it on our cruise, and we will NEVER fly Continental again!!!!!!!!