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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations Reservation Changes, Delta UGH

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Jan 15, 2009, 4:49 PM

goldfastback goldfastback is offline

Join Date: Jan 2009

Posts: 1

Reservation Changes, Delta UGH

In April 2008 I made a reservation using Sky Miles for a flight on 1/29/09 LAX to Puerto Vallarta. On 1/14/09 I went on line to check in & found Delta had changed my itinerary without consulting me. The changes were totally unacceptable. They didn't even try to reschedule me to one of their Partner Carriers. Instead I was routed to Salt Lake City with an overnight delay, flying to PVR on the 30th. Then they cancelled my return flight & rescheduled me two days earlier. What a way to screw up a vacation. After much haggling with an agent I cancelled the ticket & have no idea what is going to happen to the monies & Sky Miles I used.
I went on line after that & was able to get a flight for the days & times I wanted. It took five minutes!
Delta, never again.

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Reservations Reservation Changes, Delta UGH

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