[blt1261]

On 12/20/08 (Saturday) I had booked a one-way Delta Flight from Flint Mi to Tulsa OK for my sister. My son had to drive to Michigan for surgery, she volunteered to meet him in Tulsa and drive him back. Her flight was delayed in Flint for about 45 minutes due to a steering problem. With only a 45 minute layover in Atlanta, she missed her connecting flight to Tulsa. She was assured by the Delta flight attendant that Delta was aware of the delay and they would make sure that they would make the connection. Upon arriving in Atlanta, she was informed by the gate attendent that she had missed her flight. She was advised to contact Delta using the help phone at the airport. The Delta operator told her that all flights to Tulsa were booked until at least Monday, 12/22/08. My son had to be in Michigan for an appt on 12/22/08 so he could not wait for her arrival. The help operator tried to get her a flight where she could catch my son in route, St Louis......, that failed. She was then offered a flight back to Michigan, arriving at Detroit Metro airport with Northwestern, which just became available. She had no choice but to take it. She has small children and need to get back to Michigan for Monday. That 700 mile trip cost her $851!!!! Delta gave us a credit of $231.00 for the original flight and a $100.00 voucher. That trip was a $900.00 nightmare that accomplished nothing. To make matter worse, the help desk booked her a flight from Altanta GA to Tulsa OK for Sunday, 12/21/2008. The help desk failed to mention that flight, her confirmation was waiting for her upon her arrival in Michigan What can I do? Northwestern is owned by Delta.