[Mary]

Southwest makes up for its always great flights and attendants with the people who handle their customers baggage. They never let us down. Last year, after returning from a bowling tournament, the bowling ball had a chunk out of it the size of half a golf ball. Someone must of dropped the ball bag on a cement surface which damaged the ball beyond use. Yesterday, after returning from orlando, one suitcase was put on another flight which left us at the airport for an additional hour filing notice and another piece of our luggage, which we just purchased, has three small holes in the side with one of the holes having a small rip.

Honestly Southwest, do something about these baggage handlers, at a time when so many people are unemployed, find someone who will be more responsible and not want to lose their job.