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Old Jan 29, 2009, 8:40 PM
Todd Brown Todd Brown is offline
 
Join Date: Jan 2009
Posts: 2
Exclamation Alaska Airlines Stand By Policy a Lie

The Contract of carriage for coach says stand by fees waived. Also says if seats available, same day as "flights". Our flights were on both dates, and had originated on same date. Their Alternative Flight Same Day said day of "flights" also. This means they are contractually responsible for providing the seats. I explained it to the Alaska Airlines supervisor at the Seattle airport with the policy in her hand and the Contract of Carriage in mine. She blew me off and said "I'm done here", and walked away. I had arrived at Seattle at 9 am and asked for stand by for myself, partner and our 2 kids. Alaska Airlines would not give us any of 16 stand by seats. They wanted an additional 120 dollars per ticket. We, with our small children sat and watched 16 people take the seats that were rightfully ours, so Alaska Airlines could screw us and try to maximize their profits, against their own Contract of Carriage, and policy. If you are interested in a class action lawsuit along these lines please e-mail jtoddjtb@yahoo.com. Thanks.
 

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