Southwest -- Soaking Wet Luggage!
Flight from Orlando to Chicago (Flight 750 on Feb 2, 2009). Suitcases arrived completely soaking wet. All contents (including winter coat) drenched all the way through. Try putting on a wet coat in 16 degree weather!
These were fairly new bags that are 'water repellent', so for this amount of wetness, they had to have been exposed to rain for a long period of time in Orlando.
How could the airline let this happen? Why would the crew not cover customers' personal belongings?? These two bags could not have been more wet if they had been thrown into a lake!
New blouse ruined. About 12 items need to be dry cleaned. Business document soaked through and will need to be re-ordered. Thanks Southwest Orlando ground crew. Your attentiveness to the obvious (Rain + Bags sitting outdoors uncovered) shows that apparently hiring monkeys would have been a better decision.
I'm so angry at their lack of respect that I can't put it into words. All I can do is be grateful that JetBlue has added new locations so I can fly with them instead.
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Feb 3, 2009, 1:06 AM
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