[apoplectic]

This morning I took my 78 year old mother to the airport for an 8:20 flight. We woke at 5:30. The flight from Ottawa made it to Calgary, though the second leg which was to take her to Castlegar was cancelled. She called me at 8:00 p.m. to tell me that she was taking a ride with the friend of a young man she met at the airport to the bus station to catch a bus. It was clear that she was very mentally confused, as she repeatedly --three times-- told me to call 'Gerry' to come and get her, at 8:00 in Castlegar. The problem is that I am Gerry, and she should have said my brother's name. Further, she didn't even know the name of the man who was giving her the ride.

I can't believe Air Canada can treat an elderly woman, who is obviously tired, confused, and lost so indifferently. Would it really have cost them so much to make sure that she was put up in a hotel for the night, or even to give her a ride to the bus station.

Shame on Air Canada executives for not providing for customers. I can say, that so long as I have a choice, I will never fly Air Canada again.