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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Feb 11, 2009, 5:23 PM

RogerG23

Join Date: Feb 2009

Posts: 1

Buyer beware

I have sent this email to AA customer services.

I hope you can help me in my predicament. I needed an extra 13000 mlies to purchase my upcoming trip (Locator ENCLNU) . As there is a special bonus for puchasing miles, I only needed 10,000 mlies with the bonus of 3000 miles on top. The 10000 miles was duly bought and creditted to my account. I now discover that the bonus will not be creditted until May sometime. I would have bought the 13000 miles in one go, had I known about the delay in purchasing creditting the bonus. Would it be possible to credit my miles now? I have a hold on the flight until Fri 13th. Failing that could you refund the 2nd charge of $30 which would not have been incurred had the miles all been bought at one time. Your assistance is much appreciated.

We will see what happens.

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