[kwcjoy100]

This is my complian.

We (My wife and I) are writing you to let you know about an unpleasant experience we had with Delta airline just 2 month ago. We had originally booked a flight from HSV to ICN Korea connecting through Atlanta on 12/24/08 flight DL5375 and DL7850. I chose your company because you were a reliable company to get a nonstop flight from Atlanta to Korea. However, there was a problem at the beginning of the day.
After I arrived at the HSV airport on the 24th of Dec at 5:30 am to issue my ticket, I learned that the flight for which I had a reservation was canceled (DL5375) due to mechanical problems. I was slightly irritated about this situation, but I was not worried about it, because I thought that you would be able to get me on another flight that would get me to Atlanta in time to make my connecting flight (DL7850) at 11:55 am.
Unfortunately, one of your employees didn’t accept our reservation, and she (Black big women) told us, we didn’t have seats to go to Atlanta on the next flight. She told us that the next available flight would not be until the 26th . It was terrible, if that was the best option I had, it would cost me two days of my vacation.
Imagine two days delay in your schedule during the Christmas season.
I protested and I didn’t accept their suggestion. However, she canceled our itinerary (Atlanta to ICN flight as well) and re-booked the new literary on the 26th of Dec without regard to our wishes. I didn’t agree with her canceling my whole schedule and re-booking the new literary. However, she did it at her discretion and received the next people in line. I requested to speak with a supervisor, but his suggestion was for us to drive to Atlanta because Delta didn’t have anymore seats that day. At that time, we felt insulted as everyone looked at us and felt as if we were victims of racial discrimination. The staff continued to ignore us and looked at us repeatedly with a look of annoyance. It was not my fault. You never informed us in advance. How could this be possible? I again protested about this but I received no further reply, and nobody checked on us for a while. We were still waiting to get seats on our next flight. Finally, the supervisor made reservations for us on the next flight to Atlanta. The fact that these seats were available after we were just told to drive to Atlanta was puzzling, but I was happy that I would be able to make my original connection. However, I was told that there was only one seat on the flight from Atlanta since the agent had cancelled our original itinerary against our wishes. Our original seat had been given to another passenger due to overbooking. After not visiting our country in two years, we did not want to travel separately. The option that we ended up taking was connecting in San Francisco with a one night layover. However, I was still extremely angry since we had paid for a direct flight. Due to the fact that I wanted to get out of Huntsville as soon as possible we felt forced to accept this option. The rude conduct and the way we were handled will make me hesitant to patronize your airline in the future. One thing that continues to be especially bothersome is that if the agent had not cancelled our original itinerary, we could have kept our original flight out of Atlanta. Perhaps if she had spent less time ignoring us and being rude, and more time helping us and respecting our wishes, she could have avoided that vital mistake. The lack of service and professionalism I received from your company really messed up plans that I had for quite some time. I am wondering how I will be compensated for my time and mental distress. I had to pay a fee for postponing a doctor’s appointment, we had to break plans that we had made with our family, and rearrange all of the other plans that we had for our trip. The only compensation that I received from the airline was meal vouchers and a hotel room in San Francisco (which I don’t really consider compensation since we shouldn’t have been there in the first place). I have flown many times, but this was the first time that I have received such a low quality service and treatment