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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked Worst experience

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Feb 17, 2009, 10:19 PM

Butch Cassidy Slept Here Butch Cassidy Slept Here is offline

Join Date: Mar 2008

Location: Nearest Airports: COD, BIL, WRL

Posts: 577

At what point IS there a complaint??

OK, if it were me, I would have used the description of: "heavy-set black woman."

Regardless, this woman, effectively, destroyed a portion of this man's visit (probably with family members) as well as air reservations. The connecting flight, in Atlanta, was Korean Air (Delta code share) non-stop to Seoul. Because of this woman, this man wound-up having to overnight en route. Yes, big deal, Delta paid for the overnight costs! I would say there was a very legitimate reason for identifying this woman. Non-airline businesses would probably take some action. On the other hand, Delta will probably give her a raise!

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Canceled / Delayed / Overbooked Worst experience

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