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My original roundtrip ticket from El Paso to Frankfurt, booked on 2/5/09,
cost a total of $ 907.90. Hoever, by the end of February American Airlines had lowered the ticket price to $ 546.20, taxes included. That is a price difference of $ 343.70. AA agreed to change the ticket, but charged a $ 250 penalty fee. Thus the actual saving was only $ 93.00. I find the penalty fee of $ 250 unfair, exploitative, and exorbitant. Those who now book the flight for $ 546.20 pay $ 343.70 less than the original fare at the beginning of February. By charging a penalty fee of $ 250, those of us who booked earlier, subsidize the cheaper fare! I am penalized for booking early which is clearly unfair!! As a valued costumer who often flies with American Airlines, I would like for AA to explain this discriminatory policy. Sincerely, wolfgang schlauch |
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| Complaint | Complaint Author | Forum | Replies | Last Post |
| Reservations Discrepancy | wolfgang schlauch | American Airlines Complaints | 1 | Mar 2, 2009 5:37 AM |