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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Dogs - Carry on

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Mar 4, 2009, 7:50 PM

sugarandspicekidz sugarandspicekidz is offline

Join Date: Mar 2009

Posts: 8

Dogs - Carry on

I must admit that I was shocked to find out that I would have to pay $300.00 for a round trip ticket to have my dog travel with me, in her kennel, which she cannot leave and it has to stay under the seat in front of me, with no food, water or bathroom serve. Her flight is costing more than mine and yet I get food and water service, I can stretch my legs, and I can go to the bathroom. I (LOL) even offered to just buy her a ticket and let her kennel sit on the seat by the window with my husband and I on the other 2 seats of the 3 seats in the row... the airline assistant could not find the humor in that.

Really this is ridiculous! Even when they charged $80.00 round trip...that was to much and now the fees have doubled!!!.

I think this group is unfairly singled out!

I can understand, about not taking the dog out of the cage...etc... But the fees are out of control....

LLIN

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