[remisao]

I am a Brazilian resident, and purchased some months ago my ticket online for the following trip: GRU/JFK/MIA/ATL/GRU. While in New York, I had to change my itinerary and fly straight back home (Sao Paulo). During checkin at JFK, I was told that my bag was overweight and that I had to pay excess weight in the amount of $150. My bag was 64 LBS. I replied that that was not the case, as I had purchased my ticket in Brazil, and as per regulations, I was allowed 75 LBS per bag, instead of the 50 LBS per gag had I purchased my ticket in the US. I explained to the ticket agent that I am a Brazilan resident, that I purchased my ticket in Sao Paulo, that I began my trip in Sao Paulo... all to no avail. She said that their system shows that the ticket was purchased in the US, whereas I repeated that it was purchased in Brazil, and I asked to speak to her supervisor. The supervisor in a very disrespectful way repeated what the agent said and informed me that if the ticket is purchased online, then its the same as if purchased in the US. I did complain to the airline requesting a refund, but so far I have not heard from them.
If in fact its true that if a ticket is purchased online its the same as if purchasing it in the US, then Delta (as well as any other airline) should NOT sell online to overseas residents, or at the very least put a disclaimer that states that at the time of booking.
Sincerely,
Rahmo Nehmad
Sao Pualo, Brazil