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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

In-flight Issue poorly designed plane and bad movies

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Jan 15, 2008, 11:15 PM

reluctant expat reluctant expat is offline

Join Date: Jan 2008

Posts: 2

poorly designed plane and bad movies

I flew round-trip on the 777 from London to Newark. Is this the worst designed plane ever? You have to go all the way to either the front of the plane or the back of the plane to cross over. I got an aisle seat but the people in the middle of the 5 seats across looked like totally wretched sardines. You also have to lean all over people to get into the overhead bins which are very recessed.

And why bother with the on-demand system when the movies are total, total crap! Going over we had a sequel to Daddy Daycare without any stars and some made for TV type British melodrama. And a couple of kid movies. All total garbage and there were no synopses of those films in the magazine. I guess they were too embarrassed.

Coming back we had Rush Hour 3 which was also god-awful. Not a single laugh. And all the other movies were either 20 years old - Tootsie - or movies you never heard of.

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In-flight Issue poorly designed plane and bad movies

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