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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems And We Pay Them????

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Apr 2, 2009, 7:39 PM

txchampaign txchampaign is offline

Join Date: Apr 2009

Posts: 19

And We Pay Them????

Briefly here are my complaints about this airline that I HATE to FLY but sometimes have to:

1. Last week I arrived to my destination WITHOUT my luggage and they had the audacity to charge me for my luggage anyway! They are greedy pigs. The next thing you know they will charge us for going to the bathroom!!

2. The reservations and online help staff are rude and obnoxious. We pay so that they can insult us. Many of the AA line staff have no patience! And does ANYONE speak English anymore?

3. At the Killeen airport an attendant named YOLANDA was screaming at a passenger at the service desk. When we heard the screams, at the same time, we all turned to look at this crazy employee. The passenger was humiliated as were the rest of us for having had to witness this crazy lunatic. Again we pay a hefty fees to get abused.

4. If AA pilots are not on time they are flying at F14 speeds!

P.S. Now that I found this site, I am e-mailing the link to all my friends.

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Baggage Problems And We Pay Them????

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