[afesposit]

Just sent this to American Airlines.

I just had a terribly disappointing experience with American Airlines flying round trip from LAX to Punta Cana. Three of the four flights were delayed and two of the three problems were because of American's personnel issues.
Flight 2415 on 4/1 was delayed due to a lack of pilot for the aircraft. We sat on the plane for about an hour at the gate and were told "10 more minutes" at least three times.
Flight 1830 scheduled for 4/6 was much worse because we never even left the airport. After being told the flight was delayed for 3.5 hours we were loaded onto the plane and then the pilot came over the loudspeaker saying that for "legal reasons" that we couldn't leave. Turns out that the crew was over it's flight hours. Why wasn’t this known before the group was scheduled to fly this plane?
We then exited the plane and stood in a parking lot for an hour while four bus drivers were rounded up to take us to another resort for the night. Of course we stood in line for a long time to check in as 200+ people were in line at hotel check in. The next morning we were then told we needed to be up for a 5:30am shuttle to go back to the airport and start the trip again. Finally we left Punta Cana at 8:15am in the morning.
Flight 2298 on 4/6 from Miami to LAX was also delayed. This one was only for about 40 minutes or so. At this point I had lost all patience for this airline.
Finally I got home 32 hours later. This was a joke.
Not only were flights delayed and a loss of time, but I also had extra monetary expenses.
1) Dog boarding. Cost me an extra $20 for the day lost.
2) Work time. Had to take an extra day off of work.
3) Airport parking at LAX. This was another $30
4) A wheel on my luggage was broken. (I know this is not covered by airlines, but it just summed up the entire experience.)
I hope American Airlines will deal with this incident correctly and do what's right for the customer.