[aschumm]

My husband flew to Toronto on Monday, with a return flight scheduled and confirmed for Friday. He requires Oxygen on his flights.

When he arrived at the airport on Friday, Continental had cancelled his place on the flight because they said he WAS NOT ON THE INBOUND FLIGHT ON MONDAY. Fortunately, my husband keeps all paperwork when he travels, and showed them his boarding pass from Monday. They then agreed he had a place on the flight, BUT he cannot fly with it because they don't have the oxygen - because they cancelled his place on the flight due to their manifest error. Now, he says he doesn't care about the oxygen and will sign a waiver, but continental won't accept that because a doctor has ordered it - even though HE, himself, has declined it.

Continental contacted the doctor's office, and as luck would have it, his doctor was on vacation, and the other doctors in the office won't go against her orders. And my husband cannot waive his right to the oxygen. This is communism! Do they make him take pills the doctor ordered, too?????

This is incompetence at its highest. Up til now I thought Continental had hired people with intelligence and competence, and could serve the public well, but when it simply cuts a person from a flight because ITS own manifest is WRONG - what, did they lose the little boarding passes they collect? - is absolute incompetence! And if he had simply chosen not to fly the first leg of a round-trip, does that give them the right to cancel the homebound flight? And do they not have a responsibility to notify him that they have cancelled his flight? No one called him, or home, or any other contact.

And what if the plane had crashed - the manifest is wrong!!!! Wonderful.


This is intolerable.
Additionally, there is no place on Continental's website where one can write an e-mail to complain or get any satisfaction.

The results of this fiasco - not that Continental cares one shred - is that we will miss an important seminar we had scheduled for the weekend, and a very much anticipated family gathering to which people are traveling great distances to see him, to celebrate his birthday and other family events. And he has to fly back to Toronto on Sunday, so he will have only one hectic night at home if they even bother to schedule a flight for Saturday - and have to fly again the next day.

And Continental says it will pay for his hotel to stay overnight. Thanks a lot, Continental. Do you really think that makes up for the lost time with his family, and the aggravation?

Incompetence abounds. I thought Continental had done something worthwhile - I see now it was only a smoke screen.