[brklyn_ny]

Regarding AMERICAN AIRLINES flight 1749, Sat April 18th of 2009. Los Angeles to New York, at 9.15pm to 5.35am, overnight flight.

1. AA oversold about 60 (sixty) seats over plane capacity. I couldn't believe my eyes watching at the standby list. A line of angry, tired and confused people "standing by" in the gate area.

2. AA double printed identical seat numbers on multiple tickets. I was the 'lucky' one. When I started boarding, ticket check computer at gate 42A showed that a passenger with 34B already entered. The lady in my seat refused to yield. And I refused to leave the plane. After contacting the gate area (for ten joyful minutes), the stewardess was barely able to find her another seat. I thank her for that.

Solution: assign seats early, at the time of purchase. Do NOT play the booking games.

3. Like most airlines today, AA charges small baggage fee of $15/bag. Customers responded by taking their luggage on board instead of checking in. Overhead bins were filled before 2/3 of passengers entered. Heated arguments followed. I couldn't stow my backpack anywhere. AA good policy there.

Solution: Force an early check-in for oversized/heavy/multiple luggage items.

As far as my experience goes, can you see the level of stress I got because of your intentionally moranic service? Let the idiot(s) at AA in charge of overselling/double printing/luggage policies read this and respond to me.

Eugene