[FortressDVD]

here is a letter i just wrote to delta after finding out they changed their schedule 3 months ago,, never notified me and told me I can either pay a fare difference to rebook a new flight or accept a refund.


I am completely dumbfounded by the conversation i have just had with your customer service representative. The agent I spoke with was Lena Bruni in your Montreal office and its in regards to the following flight confirmations

Conf: XXXXXX (6 passengers)



I called in to book an additional ticket on this flight, which i originally purchased several months ago. I was told that your code share partner has changed schedules and that i need to stay on hold while your agent works out flight changes.

After a half hour on hold, and after telling me she had corrected the outbound flight and protected all of us on a different flight that day, she came back and told me that i would either have to accept a refund for all the tickets or pay a fare difference of 163.00 per ticket.

I asked her when Delta was aware of the schedule change and she told me it was on January 24th and had no idea why i had not been notified. I told her that if i had been notified then reasonable airfares were still available and that this leaves me no options.

I have never heard of an airline not protecting its passengers on other flights in the event of any kind of schedule change. I looked online and there are tons of seats available on other flights you offer that day. I spoke to my travel agent who said she has never heard of an airline trying to charge its passengers additional fare charges when a flight schedule has changed and the airline did not notify of that change.

I am requesting for myself and the other 5 passengers i am traveling with to be protected on other flights you offer that day. I can be reached at XXX XXXX to discuss further. It is unacceptable that i was not notified of the schedule change 3 months ago when it happened that would have given me more options if i was required to accept a refund and lower fares would have been available.

This is destroying a long planned family trip and is way below the standards i have come to accept from Delta Airlines.

If you have any questions, please contact me immediately as i need to clear this situation up.