[mcfuentes]

I am an avid traveler since I was young. I've traveled in many many airlines, and I have never been treated as bad as with Air Europa.
Not only did they lose my bags more than a year ago but also they have been very rude and unresponsive about my case. In Spain and in my country of origin Venezuela.
In the middle of my dilema they changed headquarters from spain to france. Even with my husband being Spanish and having his European passport, we haven't been able to file a formal complaint. Not through our lawyer or any embassy or customer protection in any of the above listed countries. We have spent hundreds of dollars in international calls and we get bounced around and mistreated again and again.
The worst part is that the miserable compensation they offer for our bags (a baby stroller and our bag valued with credit card vouchers to support it, in more than 3000 euros), 800 euros, they never payed and the manager from their offices in Venezuela is the worst problem handler ever and very mean and uneducated. Not one person in the airline, and we have spoken with more than 20 all over the world, has even said they are sorry or anything less.
This post is the first o many actions me and my husband will take. I plan to write in every forum or page or blog that will listen to what we have to say.
It has been an awful experience for us and the sentimental value of our bag surpasses any compensation they can give.
To complete our problem, the airline made us buy a traveler's insurance that when you call somebody in argentina answers and they couldn't care less about what happened.
I have the biggest file already you can imagine with letters, faxes, emails, etc. that have gone and come back to no avail whatsoever.
This airline AIREUROPA doesn't care about anything or anybody just to save their miserable pennies.