[rlmer]

I have attached a post I had entered in Nov. 2007. Needless to say NWA has disregarded me , as did Senator Kit Bond & Representative JoAnn Emmerson. I want to pursue this complaint, but how?? I need some help, some ideas that work. Following is my first post. I don't see too many new ones, PLEASE HELP, someone, PLEASE!!!

I was working on the island of Kauai, HI & suffered a neck injury which disabled my right arm plus all the crushing severe pain. I had return tickets to the mainland in 4 weeks and made the decision to return home to a physician I knew rather than be transferred to Honolulu. I was given Dr's excuses for emergency flight to mainland & I began attempting to change our ticket dates from July 29 to Aug. 3 and was refused repeated numerous times to change tickets. My sister-in-law was with me and I had to have help on plane (not from attendants which became quite obvious). The only reason they changed my ticket dates was because my son found empty seats on Expedia for their airline
& called me with the flight numbers. Even at that I didn't get off the island until Aug. 6. Since then I have had 2 cervical (neck) surgeries, PT 3 times weekly, many physician visits, medicine, etc. NWA just apologizes for the insensitive ticket agents, nothing else. Then I had to pay the extra $200 for ticket change. I have tried calling, writing letters, wrote my senators, etc. What do I do now? Those days of waiting are the reason I am physically unable to work (I LIKE MY JOB), personal care isn't easy, etc. Don't ever fly NWA & expect good customer service.