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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked Flight 1126 ORD/EWR always late

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Apr 26, 2009, 5:10 PM

poorpassenger poorpassenger is offline

Join Date: Apr 2009

Posts: 1

Flight 1126 ORD/EWR always late

Hi All,
I have booked my flight from ORD -> Newark --> Mumbai, India. I am flying with my 1 year and 8 years old. There is only 1 hour and 45 minutes of leeway between 1126 and flight to Mumbai India so I have been watching the flight since the day I have booked the tikctes (past 15 days). Unfortunately, it is delayed almost every day by for 1 hour to 2 hour due to Air traffic control issue (NOT due to weather most of the time).

Based on that I am sure I will miss my connecting flight. So I called Customer Service and they said this is a legal connection so you will be fine!! I kept requesting them to put me on earlier flight so that I don't miss the flight. Because the next flight to Mumbai India is next day. The thought of being strangled on the airport with 2 kids for 20 hours horrifies me.

In spite of my repeated requests they are not ready to make change at not charge!! I don’t understand why they have these flights which can never make it in time to the destination!!

Continental must take some actions here; instead of making passengers suffer.

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Canceled / Delayed / Overbooked Flight 1126 ORD/EWR always late

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