[No Spirit]

I enjoyed a gorgeous spring break in Florida with my family last week. However, all of that warm sunshine was ruined Tuesday morning when we tried to return. We arrived 40 minutes early because our driver was delayed and were told that we could no longer proceed to the gate. We waited in line for another 20 minutes to see what our options were. At that time we were told that we would have to rebook for the next day and pay an additional fare of $130 - meaning that the tickets we had already paid for would not be honored. I suggested that my husband who had work meetings go ahead and see if he could make the flight. He made it.

Waiting an extra day was not an option for my son and I. He had already missed an extra day of school and I had meetings at work. So we had to rebook through JetBlue at a cost of $686 for both tickets.
In the meantime, my husband made his flight. He told me that when he got to the gate, they were calling the standby passengers. Here is my complaint:

1. Spirit did not give us options. They merely said that we would have to rebook. Since it was just an issue of the luggage, we could have made other arrangements, but nothing was offered.

2. There were about 20 other people in line - a number who had luggage that would have been able to pass as carry ons. It appears that Spirit is doing this to boost ticket sales. They not only saved the cost of our original ticket. They wanted us to buy another ticket. AND they sold the tickets we paid for to standby passengers.

I have never felt this negative about an airline and we fly thousands of miles all over the world. Never AGAIN.