[Emaroto]

On June 12, 2007 I reserved and payed for a ticket from San José, Costa Rica to Miami.

I recieved confirmation via e-mail from American Airlines that I bought the ticket.

On July 8th, at the time of my arrival to AA counter in SJO, the lady told me at the counter that I had not payed for my ticket. I opened my computer and showed her that I had payed for the tickect and showed the confirmation #. She gave the poor excuse that my credit card bounced and was not accepted when I knew that was not the case.

So I told her to personally call the bank to verify the my credit card is active and that she had screwed up. She said that AA did not have a telephone number at the Santamaría Airport. What a poor excuse.

At the end, I had to give her another credit card and supposedly buy again the ticket. I lost my flight, wasted 5 hours all due to AA´s poor training program.

The name of the lady at the counter is Silvia Camacho, whose lack of entreprenuership amazed me. Got robbed of my time by AA.

:twisted: :twisted: