[totiredtodance]

Well, here’s something I never thought I would do. Have a complaint about southwest. Normally I consider it welcome break to find myself booked with them rather than NWA or USair.
After returning from a flight last week, I found one of my bags looking like it had been crashed under a wheel. The side and back was pressed in, the metal frame twisted and the mount to the extendable handle was broken and twisted. I took the bag immediately to the baggage claims desk and showed them the damage. The person behind the counter looked at the bag. I showed him the bends in the sides. I showed him the handle that could not extend. Once he saw the handle could not extend, he pointed to a sign, saying they at not responsible for damage to handles. Conversation dead ended right there. He could not help, not the airlines responsibility.
The damage to the handle was part of the overall damage to the bag. It’s unable to extend because the frame has been twisted and kicked in. To point out the handle didn’t work, therefore they took no responsibility doesn’t make sense. Damage the bag all you want, as long as the handle is also broken in the process?